Jokery Casino | Privacy Policy

Information We Collect

Personal Information

When you register and use our services, we collect information necessary to provide gaming services and comply with regulatory requirements.

Registration Information:

Full name and date of birth
Email address and phone number
Residential address and country
Identity verification documents
Payment method details

Gaming Activity Data:

Game play history and preferences
Betting patterns and transaction records
Session duration and frequency
Device and browser information
IP address and location data

Automatic Data Collection

Our website automatically collects certain information through cookies and similar technologies:

Technical Data: Browser type, operating system, device identifiers
Usage Data: Pages visited, time spent, click patterns
Performance Data: Loading times, error reports, system performance
Marketing Data: Campaign effectiveness, referral sources

How We Use Your Information

Primary Purposes

We process your personal information for specific, legitimate purposes:

Account Management:

Creating and maintaining your gaming account
Processing deposits, withdrawals, and transactions
Providing customer support and resolving disputes
Communicating important account information

Regulatory Compliance:

Verifying your identity and age
Preventing money laundering and fraud
Reporting to regulatory authorities as required
Maintaining records for audit purposes

Service Improvement:

Personalizing your gaming experience
Developing new games and features
Analyzing usage patterns and preferences
Conducting market research and surveys

Marketing Communications

With your consent, we may send you:

Promotional offers and bonuses
New game announcements
Tournament and event invitations
Newsletter and industry updates

You can opt out of marketing communications at any time through your account settings or by contacting customer support.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your data based on:

Legitimate Interests:

Fraud prevention and security
Service improvement and development
Direct marketing to existing customers
Network and information security

Contractual Necessity:

Providing gaming services
Processing payments
Customer support services
Account management

Legal Obligations:

Identity verification requirements
Anti-money laundering compliance
Regulatory reporting obligations
Tax and financial record keeping

Consent:

Marketing communications
Optional data collection
Cookie usage (non-essential)
Third-party integrations

Third-Party Service Providers

We share information with trusted partners who help us operate our services:

Payment Processors:

Credit card companies and banks
E-wallet providers (Skrill, Neteller, PayPal)
Cryptocurrency payment services
Banking and wire transfer services

Technology Partners:

Game software providers
Cloud hosting services
Security and fraud prevention services
Customer support platforms

Regulatory Bodies:

Gaming license authorities
Financial intelligence units
Law enforcement agencies (when legally required)
Tax authorities

Data Transfer Safeguards

When transferring data internationally, we ensure adequate protection through:

Standard Contractual Clauses: EU-approved data transfer agreements
Adequacy Decisions: Transfers to countries with adequate protection
Binding Corporate Rules: Internal data protection standards
Certification Schemes: Industry-recognized privacy certifications

Data Security

Technical Safeguards

We implement comprehensive security measures to protect your information:

Encryption:

256-bit SSL encryption for data transmission
AES encryption for stored data
End-to-end encryption for sensitive communications
Encrypted database storage

Access Controls:

Multi-factor authentication for staff access
Role-based access permissions
Regular access reviews and updates
Secure authentication protocols

Monitoring:

24/7 security monitoring
Intrusion detection systems
Regular security audits and assessments
Incident response procedures

Organizational Safeguards

Staff Training: Regular privacy and security training
Background Checks: Screening for personnel with data access
Confidentiality Agreements: Legal obligations for all staff
Data Minimization: Collecting only necessary information

Your Privacy Rights

Under GDPR, you have the following rights regarding your personal data:

Access Rights:

Request copies of your personal data
Information about how we process your data
Details of data sharing and transfers
Retention periods for your information

Correction Rights:

Update incorrect or incomplete information
Add missing information to your profile
Correct errors in transaction records
Update communication preferences

Deletion Rights:

Request deletion of your personal data
Right to be forgotten (with legal limitations)
Erasure of data no longer needed
Removal from marketing lists

Restriction Rights:

Limit how we process your data
Object to certain processing activities
Restrict data use during disputes
Pause processing for verification

Exercising Your Rights

To exercise your privacy rights:

Contact Us: Email [email protected] with your request
Identity Verification: Provide proof of identity for security
Specify Your Request: Clearly state which rights you want to exercise
Response Time: We’ll respond within 30 days of verification

Data Retention

Retention Periods

We retain your information for specific periods based on legal and business requirements:

Data Type	Retention Period	Legal Basis
Account Information	7 years after closure	Regulatory requirement
Transaction Records	7 years	Financial regulations
Gaming History	5 years	License conditions
Marketing Data	3 years or until opt-out	Legitimate interest
Support Communications	3 years	Customer service
Identity Documents	7 years after verification	AML compliance

Secure Deletion

When retention periods expire, we securely delete your information using:

Cryptographic Erasure: Destroying encryption keys
Physical Destruction: Secure disposal of hardware
Data Wiping: Multiple-pass overwriting of storage
Verification: Confirming complete data removal

Cookies and Tracking

We use different types of cookies for various purposes:

Essential Cookies:

Account authentication and security
Shopping cart and transaction processing
Load balancing and performance
Fraud prevention and detection

Analytics Cookies:

Website usage statistics
Performance monitoring
User behavior analysis
A/B testing and optimization

Marketing Cookies:

Personalized advertising
Campaign tracking and attribution
Social media integration
Retargeting and remarketing

You can control cookies through:

Browser Settings: Block or delete cookies
Cookie Preferences: Granular control options
Opt-Out Tools: Industry opt-out mechanisms
Account Settings: Marketing preference controls

Contact Information

Privacy Inquiries

For questions about this privacy policy or your data rights:

Email: [email protected]
Response Time: Within 48 hours for initial response
Escalation: Data Protection Officer available for complex issues
Regulatory Contact: Anjouan Gaming Authority for complaints

Data Protection Officer

Our Data Protection Officer oversees privacy compliance:

Email: [email protected]
Responsibilities: Privacy policy compliance, rights requests, breach response
Availability: Monday-Friday, 9 AM - 5 PM GMT

This privacy policy was last updated on January 15, 2025. We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email or website notifications.

At Jokery Casino your privacy is not just a legal requirement - it’s fundamental to the trust you place in us when you choose to play at our casino.